Blended Case Management

Blended Case Management services strive to help children and adolescents live successfully within their family unit and the community.  Services are provided based on consumer need. BCM is required to meet with the family face-to-face, a minimum of once per month.  Additionally, crisis services are available 24 hours a day, 7 days  a week.

A child’s assigned case manager will travel to the child’s home, school, medical appointments or other sites where the individual needs support. The case manager coordinates all services needed by child and family.


BCM services are available for children:
•Diagnosed with a mental illness or emotional disturbance.
•3 to 21 years of age. Young adults ages18-21 are only eligible for BCM if currently enrolled in a secondary level education system.
•Enrolled in Medical Assistance.
AND must meet one of the established treatment criteria listed below:
•Children having six or more days of psychiatric inpatient treatment within the past twelve months.
•Children recommended for services by local providers, that without BCM, would result in an out-of-home placement (Community Inpatient, Foster Home, Juvenile Court placements, or children returning from out-of-home placement).
•Children who with their families, are receiving or in need of services from two or more human service or public systems (Education, Child Welfare or Juvenile Justice).
•Children who are recommended as needing mental health services by a local interagency team

BCM services include:

  • Development and implementation of strengths-based assessment
  • Development and maintenance of community linkages
  • Participation and coordination of treatment team services
  • Crisis intervention

BCM services are based on the needs of the child and family. The focus of BCM is on meeting basic human needs in the following domains:

  • Physical
  • Emotional
  • Spiritual
  • Vocational
  • Social

Central Pennsylvania Office Locations:
Reading Office
560 Van Reed Rd., Suite 560
Wyomissing, PA 19610

Telephone:   (610) 396-3672
Fax:   (610) 396-3679
Counties Served: Berks

Community and School Based Behavioral Health

Community and School Based Behavioral Health (CSBBH) services are for children and adolescents with severe emotional and/or behavioral challenges that interfere with the child’s learning. CSBBH services differ from traditional Behavioral Health Rehabilitative Services (BHRS) because services are provided only during specific times of clinical need. CSBBH Team interventions may also be delivered to groups of eligible children, unlike BHRS where services must be delivered to a single eligible child.

The goal of the CSBBH team is to work collaboratively with the child’s school district and family to manage behaviors that impede the child’s ability to function well in school. Clinical services may include individual and group counseling, parenting sessions, family therapy, sibling support as well as behavior management planning, crisis intervention, and case management.

CSBBH team services are usually approved for up to six months, or for a school semester. A child needs to be eligible for Medical Assistance to qualify for CSBBH services and the childs school must be in a participating district.  New Story currently provides CSBBH services in the Pottsville and Minersville Area School Districts.

What is expected from me when my child receives CSBBH Team services?

•To be involved in your child’s treatment.
•To help the team understand your child’s strengths and needs.
•To attend evaluation appointments and interagency team meetings.
•To communicate with the team if you are having difficulties participating in treatment.
•To  communicate with the team if you have concerns regarding treatment.

Who provides the CSBBH Team Services?

The Mental Health Professional (MHP) is the lead clinician on the CSBBH team. MHPs hold a Master’s degree and a professional license. The MHP works with the child’s family, school personnel, and other professionals to develop a treatment plan that meets the child’s individual needs. The MHP also coordinates services across the school and home settings and clinically supervises the therapeutic interventions provided by the Behavioral Health Worker (BHW).

The Behavioral Health Worker (BHW) has a four year college degree and works under the clinical direction of the MHP.  The BHW works with the child in the home, school and community settings. The BHW implements the therapeutic interventions outlined in the child’s treatment plan.

A licensed psychologist or psychiatrist also provides consultation to the CSBBH team.

How do CSBBH Team Services get started?

If your child is attending a school district that participates in the CSBBH program, and you think your child can benefit from these services, contact your child’s school district directly. The CSBBH team will work with you and the school district to determine if your child is eligible for services.


Northeastern Pennsylvania Office Locations:

Minersville CSBBH Program
2880 Pottsville Minersville Pike, Ste. 150
Minersville, PA 17954

Telephone: (570) 544-9723
Fax: (570) 544-9724
Counties Served: Schuylkill

Minersville Area School District
Minersville Early Childhood Center
Minersville Elementary School

Pottsville Area School District
John S. Clarke Elementary School
D.H.H. Lengel Middle School

Family Based Mental Health Services

Family Based Mental Health Services (FBMHS) are designed to integrate mental health treatment, family support services, and case management, in order for a family to continue to care for their child within their home environment. This program is for children that meet medical necessity criteria for FBMHS, require a higher level of care, and are at risk of an out of home placement without further intervention.


To receive FBMHS, children and adolescents must meet the following eligibility requirements:
•Child is under 21 years of age.
•The child has a serious mental illness or an emotional disturbance.
•The child is at high risk of out of home placement.
•The child or family is involved with multiple systems.
•The services must be prescribed as medically necessary by a physician, psychiatrist or licensed psychologist.
•At least one adult member of the family agrees to participate in the program.
Once accepted, the child and their family  will be eligible initially for a 32-week service period.

FBMHS include:

  • 24/7 Crisis Intervention
  • Individual Therapy
  • Family Therapy
  • Case Management
  • Family Support Services
  • Advocacy
  • Interagency Collaboration

Program Goals
The goal of the FBMHS is to strengthen the family unit by teaching parents and/or guardians how to care for their child or adolescent that is diagnosed with a severe mental health disorder while reducing the need for out of home placement.

By partnering with other support systems, the Family Based Team will help the family increase their access to supports available within their community. The team will also help the family build positive coping skills that will enable the family to better care for the child and preserve the family unit.

Family-Based Team
The Family Based Team is composed of the Program Director, a Mental Health Professional and a Mental Health Worker. This team ensures that services are well coordinated and delivered in an integrated manner.

Services are primarily provided in the family’s home, but may also take place in the child’s school and community environments. The Family Based Team will work with the family to identify all support systems that can be included in the child and family’s treatment. A primary goal of the Family Based Team is to increase positive interactions that can be sustained after treatment has ended.

Discharge and Aftercare Planning
Discharge and aftercare planning begin from the first day of service.  Families that have adequate support upon discharge are more likely to maintain the gains made while in the program. Families are encouraged to become involved in their community and to access available resources.  A family’s success is measured by their ability to sustain the family unit after treatment has ended.

Central Pennsylvania Office Locations:
Reading Office
560 Van Reed Rd., Suite 560
Wyomissing, PA 19610

Telephone:   (610) 396-3672
Fax:   (610) 396-3679
Counties Served: Berks

Northeastern Pennsylvania Office Locations:
Berwick Office
120 East Third Street
Berwick, PA 18603

Telephone:  (570) 752-1681
Fax:  (570) 752-2702
Counties Served:  Columbia, Montour, Snyder, Union, Northumberland

Bethlehem Office
3894 Courtney Street, Suite 1003
Bethlehem, PA 18017

Telephone:  (610) 973-0970
Fax:  (610) 395 -1814
Counties Served:  Lehigh, Northampton

Minersville Office
2880 Pottsville Minersville Pike, Suite 150
Minersville, PA 17954

Telephone:  (570) 544-9723
Fax:  (570) 544-9724
Counties Served:  Schuylkill, Northumberland

Wilkes-Barre Office
100 N. Wilkes Barre Blvd. Suite 209
Wilkes-Barre, PA 18702

Now Serving Luzerne, Wyoming, Lackawanna and Susquahanna Counties
Telephone: (570) 609-0627
Fax: (570) 609-0691

Western Pennsylvania Office Locations:
Dubois Office
460 Jeffers Street
Dubois, PA 15801

Telephone:  (814) 371-5387
Fax:  (724) 463-5393
Counties Served: Clearfield, Jefferson

Behavioral Health Rehabilitation Services

New Story’s Behavioral Health Rehabilitation Services (BHRS) provide quality human services to children and families in need of therapeutic support. The primary goals of BHRS are to provide intensive, short-term services aimed at maintaining the child in their current home, school and community settings. BHRS provides a variety of interventions to learn new skills, promote positive behaviors and improve the child’s independence and socialization.

As the child’s behavioral support provider, our skilled team will work with the family and child. Treatment includes therapeutic skill activities in the areas of identified need. Treatment goals are developed and based upon the individual family and/or child’s strengths.  Needs assessment will be ongoing and will be based upon the child and family’s progress. The goal of BHRS is to transfer skills to the child and/or family so that they are no longer in need of additional supports.

BHRS is designed for children who are diagnosed with a mental health, behavioral health, and/or developmental disorder. Children up to 21 years of age who are diagnosed through the Diagnostic and Statistical Manual 5 (DSM-5) and meet medical necessity criteria may qualify for this service. Additionally, children must have active medical assistance enrollment.

To receive BHRS, children and adolescents must meet the following eligibility requirements:
• Child is under 21 years of age.
• DSM diagnosis of a mental health behavioral health and/or developmental disorder.
• Current Medial Assistance enrollment.
• Needs are not able to be met by a lower level of care, such as outpatient therapy.
• Medical necessity for this service will be determined through the evaluation process.


• The evaluating psychologist, or other qualified professional, will conduct a thorough face-to-face assessment that will determine the need for BHRS. This assessment will be conducted when services are initially recommended, and will continue on an on-going basis throughout the duration of BHRS.

Behavior Specialist Consultant (BSC)
•    The BSC is a Master’s level clinician who provides clinical oversight to the members of the treatment team. The BSC develops the child’s individualized treatment plan, monitors the implementation of behavioral programming, and evaluates child and family progress.

Mobile Therapist (MT)
• The MT is a Master’s level clinician who provides therapy for the child and/ or family.

Therapeutic Staff Support (TSS)
•    The TSS is a Bachelor’s level, or other qualified individual, that works one- on-one with the child and/or family to implement interventions specified in the child’s treatment plan.

For information on medical assistance enrollment go to

Northeastern Pennsylvania Office Locations:
Berwick Office
218 West 6th Street
Berwick, PA 18603

Telephone: (570) 714-2350
Fax: (570) 714-2351

Throop Office
751 Keystone Industrial Park Road
Throop, PA 18512

Telephone: (570) 714-2350
Fax: (570) 714-2351

Wyoming Office
1150 Wyoming Avenue
Wyoming, PA 18644

Telephone: (570) 714-2350
Fax: (570) 714-2351

Counties Served: Carbon, Columbia, Lackawanna, Luzerne, Monroe,Montour, Pike, Snyder, Susquehanna, Union, Wayne, Wyoming

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