New Story of Ohio welcomes advice, suggestions, and ideas from interested citizens of the community. Feedback is an important component to proactive communication that allows us to work collectively with the community as a valued partner to improve the quality of life for families.   We pride ourselves on increasing community involvement and communication regarding our services for our youth and their families. We understand that there may be times that situations occur in the community that may require personal communications. We believe that personal communication is the best means to handle a concern/ question/ matter as they are the person closest to the situation. Therefore, New Story encourages community members to communicate with the agency in the following ways:

Directly with the group home in their community via phone or email New Story of Ohio
Community Engagement line: (614) 795-5240
Email: NSOFeedback@newstory.com

Concerns/ matters not resolved to your satisfaction, may be directed to the main office by:
•Contacting the main office Operations Director via phone or email
Maurice Thomas – (614) 447-8271 extension 1083 or mthomas@newstory.com
• Visiting our website at newstory.com and contacting any other member of the management team, as appropriate to your question/ matter.

All concerns/matters directed to the main office or the group home will be responded to within 14 (fourteen) business days.

Upon approval of the plan, New Story will post the community engagement plan on the website at newstory.com. A copy of the community engagement plan will be available to any individual upon request and a copy will be sent to all required parties per OAC 5101:2-9-37.

We‘d love to hear from you.

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